General staff
All offices, but no numbers
EmpowerAI · Century 21 LATAM
Access & Billing
Two things that work together: how the system recognizes who someone is, and what each kind of person can see — including the office payment view.
1
The titles 21Online sends us
Every time a person logs in, 21Online tells us their title. That's the signal we use to decide if they're a broker, get the management hub, or are a regular agent. For each role below, tap how it should map — anything you map becomes automatic for everyone with that role. Confirmed broker markers are locked 🔒.
🇵🇪Perubroker signal present
afiliado is the confirmed broker marker here — locked. The rest are your call.
Official role
People we've seen
Should map to
afiliadolicensed broker
17 people · Jose Chavez, Carlos Zavala, Luis Smith…
Broker
asesorregular agent
161 people across all four countries
BrokerHub accessNone
gerentemanager
18 people — needs your call
Broker?Hub accessNone
directorexecutive
11 people — needs your call
Broker?Hub accessNone
coordinadorcoordinator
4 people · Angelo Vallenas, Joseline Florez, Karla Hernandez ⚑
BrokerHub accessNone
asistenteassistant
11 people · Sara Cubillas ⚑
BrokerHub accessNone
communityManagermarketing / social
2 people
BrokerHub accessNone
🇧🇴Boliviabroker signal present
Same clean afiliado broker marker as Peru (locked). Two "Broker Manager" cases need your call (see below).
Official role
People we've seen
Should map to
afiliadolicensed broker
Ariel Hubsch, Carlos Arzabe, Odalis Camargo…
Broker
gerentemanager
Manager role — needs your call
Broker?Hub accessNone
🇵🇾Paraguayno broker signal
21Online sends no "afiliado" for Paraguay at all. 96 Paraguay people have logged in; none carry the licensed-broker title. The closest are 8 directores and 8 gerentes — which one (or both) are your Paraguay brokers?
Official role
People we've seen
Should map to
directordirector
8 people — possible brokers?
Broker?Hub accessNone
gerentemanager
8 people — possible brokers?
Broker?Hub accessNone
asistenteassistant
Alyne Alcaraz, Daisy Gonzalez, Laura Rebollo ⚑, Mia Gill, Quimey Cacéres…
BrokerHub accessNone
consultorconsultant
1 person — needs your call
Broker?Hub accessNone
supervisorsupervisor
1 person — needs your call
Broker?Hub accessNone
🇨🇱Chileonly 2 candidates
Two people have the licensed-broker title: Alvaro Gutierrez (Gerente General) and Jorge Magnet (Director Ejecutivo). Are they your Chile brokers?
Official role
People we've seen
Should map to
afiliadolicensed broker
2 people — Alvaro Gutierrez, Jorge Magnet
Broker — confirmHub accessNone
directorexecutive
Executive role
BrokerHub accessNone
gerentemanager
Manager role
BrokerHub accessNone
asistenteassistant
Maderly Suazo
BrokerHub accessNone
administrativoback-office
1 person
BrokerHub accessNone
Titles we don't recognize — what are these?
21Online has sent us these titles in the last few weeks. They aren't on any list we know about. What are they, and should people with these titles have any kind of hub access?
- asesor0 7 people in Peru — looks like it could be a typo of asesor, but we'd like you to confirm.
- otc 2 people (Peru + Paraguay) — unknown abbreviation. What does it stand for?
- gerente comercial 1 person in Peru — sales manager? Broker or hub helper?
- gerente administrativo 1 person in Peru — admin manager? Broker or hub helper?
- gestor 1 person — recently appeared. What's this role?
People whose title says they manage a brokerage — should they be brokers?
These people are listed by 21Online as the primary contact for their office and have titles that include the word "Broker," but not the exact words we currently look for. Right now they're treated as regular users. We think they should be brokers — please confirm.
- Madeleine Vargas (Bolivia) — "Broker Manager"
- Erlan Buitrago (Bolivia) — "Broker Manager"
- V. Mori (Peru, vmori@c21.pe) — "Broker Responsable"
- L.A. Smith Destre (Peru, lasmith@c21.pe) — "Broker Responsable"
- V. Gonzalez (Peru, vgonzalez@c21.pe) — "Broker Manager"
- E. Sicha (Peru, esicha@c21.pe) — "Broker Manager"
People whose title is "assistant" or "coordinator," but 21Online gives them a senior permission level — do you want them in the hub?
These three people have everyday-sounding job titles, but 21Online has flagged them at its highest permission tier (the same level as an executive). That usually means you've given them broader access on 21Online's side. Should that carry into our hub?
- Sara Cubillas Hernandez (Peru, scubillas@c21.pe) — title: "Administración y Cobranzas"
- Karla Hernandez Huamaní (Peru, khernandez@c21.pe) — title: "Analista de Operaciones y Consultoría"
- Laura Rebollo (Paraguay, laura.rebollo@c21.com.py) — title: assistant
How well each country tags brokers automatically right now. Some countries send us the title we need; others don't, and your office staff would need to designate brokers by hand.
🇵🇪
Peru
Mostly automatic
Sends the licensed-broker title cleanly. A handful of "Broker Manager / Responsable" cases need your call (see above).
🇧🇴
Bolivia
Mostly automatic
Same clean signal as Peru. Two "Broker Manager" cases need your call.
🇨🇱
Chile
Only 2 candidates
Two people have the licensed-broker title: Alvaro Gutierrez (Gerente General) and Jorge Magnet (Director Ejecutivo). Are they your Chile brokers?
🇵🇾
Paraguay
No clear signal
96 Paraguay people have logged in. None carry the licensed-broker title we use elsewhere. The closest are 8 "directores" and 8 "gerentes." Which one (or both) are your Paraguay brokers?
People you've already promoted by hand
You've gone into the hub and given these people office-management access directly, without relying on titles. Just so we have it on the record:
- Jefferson Lainez (Peru) — promoted to manager of Century 21 Plus (June 17).
- Marco Victoria (Peru) — promoted to manager of Century 21 Perú (corporate) (June 18).
- Lidia Azabache (Peru) — promoted to manager of Century 21 Axl Capital (June 12).
These three keep their manual promotion. Anyone else you'd like manually elevated — just say the word.
⚑ One thing to watch — flagged people
Sara Cubillas (PE), Karla Hernandez (PE) and Laura Rebollo (PY) have a low-level job title but carry an admin-level authority in 21Online — so they're probably people you elevated on purpose. Confirm these three separately so a blanket rule doesn't accidentally demote your own admins.
2
Leadership Hub — who sees what
Two separate things decide a person's access: how many offices they can see, and what they see inside. A ★ marks the people who can also give access to others.
Reach
All offices / One office
The whole company, or a single office.
Detail
Full Access / Hub Helper / Restricted
Sees the financials, sees the hub but not financials, or opens the hub with no numbers.
All officesthe whole company
One officetheir office only
Full Accesssees all reports including financials
You — Master ★
Every office, all reports including financials, gives access company-wide
Your operations team ★
Same view as you; can give access too
Office broker ★
All reports including financials for their office; gives access within it
Hub Helpersees the hub, no financial reports
Corporate operations helper
Across all offices: roster, plans, day-to-day hub — but NOT the financial reports (sales figures, billing)
Someone the broker trusts in the office
Same idea for one office: full hub, but no financial reports
Restrictedopens the hub, no numbers at all
Office staff
Their office, but no numbers
Agents
No Leadership Hub at all — they never see it.
Full Access — sees the financials
Hub Helper — the hub, no financials
Restricted — hub only, no numbers
No access
★Can give access to others
As you set it
You asked that everyone with Full Access be able to give access — you company-wide, each broker inside their own office — so it doesn't all sit on you day to day. Hub Helpers and Restricted people can't give access to anyone. That's exactly how it's built.
3
Billing — the office payment view
The all-offices payment view (who's paid, who hasn't, who's past due) follows the same Full Access tier above. Hub Helpers do not see billing. Billing also stays inside each country — Paraguay's head sees Paraguay only, never another country.
You & your operations teamPeru — Full, company-wide
See the payment view for every office in Peru — paid, unpaid, past due.
Each country's heade.g. Paraguay's CEO
See the payment view for their own country's offices only — never another country's.
Office brokerone office
Sees and pays their own office's billing.
Hub Helperscorporate & office helpers
No payment view. They run the hub day to day, but billing stays with brokers and corporate.
Restricted & agentsany level
No payment view.
$80 / office across all four countries
Each country stays separate — no cross-country view
Corporate / HQ offices are never locked out
To talk through
Two open items on billing: Chile's currency (USD like everyone else, or local), and the two Chile offices (Prime & Lumia) not on Juan's master list — are they real offices that should bill?