General staff
All offices, but no performance numbers
EmpowerAI · Century 21 LATAM
Access & Billing
Two things that work together: how the system recognizes who someone is, and what each kind of person can see — including the office payment view.
1
How the system knows who's a broker
21Online gives us two kinds of title for each person. One is an official title the system assigns and no one can change. The other is a free title each person can edit themselves. We were reading the editable one — which is why so many real brokers came through looking like regular agents. We're switching to the official one. The editable title will never control access, exactly because anyone could type anything into it.
| Person (Peru) | Official title — what we now use | Editable title — ignored | Recognized as |
|---|---|---|---|
| Jose Maria Chavez jchavezd@c21.pe |
Broker | Broker Owner | Broker ✓ |
| Carlos Zavala Cosío cazavala@c21.pe |
Broker | Broker Manager | Was missed before |
| Luis A. Smith Destre lasmith@c21.pe |
Broker | Broker Responsable | Was missed before |
| Andy Arteaga aarteaga@c21.pe |
Agent | Asesor Inmobiliario | Agent |
Where this works automatically depends on what each country sends. Two countries send the official broker title cleanly; two don't yet.
🇵🇪
Peru
Automatic
Sends a clean official broker title. Brokers tagged on their own.
🇧🇴
Bolivia
Automatic
Same clean signal as Peru. Brokers tagged on their own.
🇨🇱
Chile
Unclear
The official title lands on management roles (e.g. "Gerente General"), not a clear broker. No clean example yet.
🇵🇾
Paraguay
No signal
95 people logged in today — none came through with any broker title at all.
To talk through
For Peru and Bolivia, brokers are recognized automatically. For Chile (unclear) and Paraguay (nothing), the system can't know on its own — so those brokers would be designated by hand, by someone who already has access. How would you like brokers identified in those two countries?
2
Leadership Hub — who sees what
Two separate things decide a person's access: how many offices they can see, and whether they see the numbers (agent & office performance) or just the Hub. A ★ marks the people who can also give access to others.
Reach
All offices / One office
The whole company, or a single office.
Detail
Full Access / Restricted
Sees the numbers, or opens the Hub with no numbers.
All officesthe whole company
One officetheir office only
Full Accesssees agent & office numbers
You — Master ★
Every office, full numbers, gives access company-wide
Marco & your operations team ★
Same view as you; can give access too
Office broker ★
Full numbers for their office; gives access within it
Someone the broker trusts ★
Full office access, granted by the broker
Restrictedopens the Hub, no numbers
Office staff
Their office, but no performance numbers
Agents
No Leadership Hub at all — they never see it.
Full Access — sees the numbers
Restricted — Hub only, no numbers
No access
★Can give access to others
As you set it
You asked that everyone with Full Access be able to give access — you company-wide, each broker inside their own office — so it doesn't all sit on you day to day. Restricted people can't give access to anyone. That's exactly how it's built.
3
Billing — the office payment view
The all-offices payment view (who's paid, who hasn't, who's past due) follows the same top level of access you set above. You asked that everyone with your level of access see payments too — so it's tied to Full Access at company level, and it stays inside each country.
You & your operations teamPeru — Full, company-wide
See the payment view for every office in Peru — paid, unpaid, past due.
Each country's heade.g. Paraguay's CEO
See the payment view for their own country's offices only — never another country's.
Office brokerone office
Sees and pays their own office's billing — unchanged from how it works today.
Restricted & agentsany level
No payment view.
$80 / office across all four countries
Each country stays separate — no cross-country view
Corporate / HQ offices are never locked out
To talk through
Two open items on billing: Chile's currency (USD like everyone else, or local), and the two Chile offices (Prime & Lumia) not on Juan's master list — are they real offices that should bill?